The hotel casino at Everora is a physical gaming hall inside the casino resort, open only to adults aged 18 and over. This website does not offer online gambling of any kind. Below is how we approach responsible gaming and where to find independent help.
Our commitments
- 18+ only. Valid photo ID is checked at the entrance on every visit. Nobody under 18 is admitted, even with an adult.
- No packages with gaming. Rooms, dining and spa treatments are never sold together with gaming; the casino is always optional.
- No pressure. We send no gaming offers and give no rewards for playing more.
- A team that listens. Our floor staff will talk with any guest who wants to take a break or stop.
Healthy habits
- Set a time limit and a budget before you start.
- Treat money spent as the price of entertainment, not as an investment.
- Take regular breaks — the garden terrace is a few steps away.
- Never chase losses and never play to escape stress or worries.
- Avoid gaming after drinking alcohol.
A short self-check
If you answer "yes" to two or more questions, consider taking a break and talking to someone you trust or a helpline:
- Do you often play for longer than you meant to?
- Do you spend more than you planned or can afford?
- Do you try to win back money you have lost?
- Has gaming affected your sleep, work, money or relationships?
- Do you hide how much time or money you spend on gaming?
Self-exclusion
Ask at the reception for a self-exclusion form. Once signed, our team will refuse you entry to the hotel casino for the period you choose — you remain welcome at the hotel, the restaurant and the spa.
Independent support
Línea de la Vida (CONASAMA) — free national helpline in Mexico for addictions, including gambling, 24 hours a day: 800 911 2000: gob.mx/conasama
Gambling Therapy — free online support in many languages, worldwide: gamblingtherapy.org
Gamblers Anonymous — peer support groups in many countries: gamblersanonymous.org
Tools such as Gamban and BetBlocker can block gambling websites on your devices.